1. Ordering & Payment

• Is my checkout secure?
• Yes. Our store uses industry-standard SSL encryption to ensure your data is 100% protected.
• What payment methods do you accept?
• We use PayPal as our primary secure payment processor.
• No PayPal account? No problem. You can securely use Visa, Mastercard, American Express, or Discover through the PayPal guest checkout—no account registration required.

2. Warranty Information

• What is your warranty?
• We offer a 2-Year Warranty to the original owner on all pre-wired assemblies, midrange controls, varitones, and pedals.
• What are the limits of the warranty?
• Unaltered Gear Only: The warranty is void if the electronics have been modified or tampered with after delivery.
• Pickups: Physical pickups are warranted by the original manufacturer (e.g., Lindy Fralin or Curtis Novak), not Rothstein Guitars.
• DIY Kits: We do not offer a warranty on DIY kits or individual components once they have been soldered.

3. Returns & Cancellations

• Can I return a pre-wired assembly?
• Because these are custom-built to your specific specs, we cannot accept returns for a refund. However, our goal is your perfect tone. If the sound isn't what you expected, we will work with you help you dial in the right voice for your guitar.
• What about non-custom items?
• For all other "as-new" merchandise, we offer a 15-day refund policy (subject to a 15% restocking fee) or a dollar-for-dollar exchange.
• What if I need to change or cancel my order?
  • Contact us immediately. If we have already ordered custom parts or started production on your assembly, a 25% restocking fee will apply to the cancellation or change.